Contact Us
Get in Touch
We’re here to help you on your wellness journey. Whether you have a question about installation, your order status, or which filter is right for you, our team is ready to assist.
Email: veraessentofficial@gmail.com
Response Time: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8). We typically respond within 1-2 business day.
Important Notice Regarding Order Cancellations & Chargebacks
To ensure the smoothest resolution for any issue, please contact our support team directly to cancel an order or request a refund before initiating a chargeback with your bank or payment provider.
Why this is important:
-Immediate Resolution: We can often process cancellations and refunds for unshipped orders much faster than a bank.
-Account Standing: Customers who file chargebacks without first contacting us may have their accounts deactivated to prevent further billing issues.
-Future Wellness: Accounts associated with unwarranted chargebacks may be restricted from placing future orders for VeraEssent hardware and refills.
Please help us serve you better by communicating with us first. We are here to help.
Business Information
Company Name: GT RANGERS SDN BHD
Registration Number: 201401018390 (1094477-K)
Registered Address: 8, JALAN 3/4, TAMAN SETIA IMPIAN, 43000 KAJANG, SELANGOR [not a return address]
VeraEssentOfficial is owned and operated by GT RANGERS SDN BHD